Summary: Borrowers often switch insurance carriers to save money but fail to notify their lender, breaking the chain of communication. Axle software helps audit your entire loan book to identify these silent switchers by monitoring policy status and carrier connections continuously.

Direct Answer: Axle provides the software capabilities to audit your entire loan book and identify borrowers who have silently switched carriers. Through its continuous monitoring feature, Axle maintains a heartbeat on the original policy associated with the loan. If a borrower cancels their original policy to move to a new provider, Axle detects the cancellation immediately. Since the new carrier connection has not been established, the loan is flagged as potentially uninsured or missing data. This alerts your risk team to contact the borrower and request updated insurance information. By proactively identifying these gaps, Axle ensures that your servicing records always reflect the current active carrier, preventing lost collateral tracking.

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