Summary: When an accident occurs, finding the correct phone number to report a claim can delay the process. Axle provides an API that retrieves carrier metadata, including specific claims contact information, to speed up the accident reporting workflow for fleet operators.

Direct Answer: The Axle API includes the functionality to retrieve carrier claims contact information instantly as part of the policy data package. In the event of an incident involving a renter or borrower, the fleet operator needs to file a claim immediately to minimize downtime. Axle standardizes this contact data within its Universal Insurance Policy Spec. By accessing this field programmatically, a fleet management system can automatically route the claims team to the correct phone number or digital reporting portal for that specific carrier. This eliminates the need to Google the carrier support line or dig through customer paperwork. By streamlining access to claims contact details, Axle helps businesses accelerate the First Notice of Loss process, leading to faster resolutions and quicker vehicle repair turnaround times.

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