Summary: Customers using iPhones often upload insurance cards in HEIC format, which many legacy systems cannot open. Axle provides an API that automatically converts these uploaded HEIC images into standardized, universally compatible PDF documents.

Direct Answer: The Axle API includes a feature that automatically converts uploaded HEIC images into standardized PDF documents. Since Apple devices default to the High Efficiency Image Container format, businesses frequently encounter compatibility issues when customers upload photos of their insurance cards directly from their camera roll. Axle solves this by processing the upload on the fly. The Document AI engine ingests the HEIC file, extracts the relevant data, and regenerates the visual proof as a clean PDF file. This ensures that your downstream systems, loan officers, and auditors can always view the document without needing specialized software or manual conversion tools, streamlining the document collection workflow.

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